Cannot Expand The Folder The Set Of Folders Cannot Be Opened Outlook 2016 Shared Mailbox

You create a shared mailbox directly in Exchange Online. You likely need to authenticate with the lock icon to change the permissions in your case. Outlook PST Repair Tool. I recently ran into a problem when using Microsoft Outlook on my laptop. Click on File. How to create a 3D Terrain with Google Maps and height maps in Photoshop - 3D Map Generator Terrain - Duration: 20:32. The set of folders cannot be opened. Issue: Cannot expand folder. If the view is still not applied to a desired folder, the individual folder was most likely set to a custom view previously. Is each subfolder considered a public folder mailbox or is each main folder a mailbox that includes all of the subfolders? I’m planning to migrate about 50 users and their public folders to Office 465 in the next month. Any auto-mapped mailboxes with be opened by the Outlook client in a persistent state and cannot be closed by the user. Manage Email Quota Procedure. Navigate to "C:\Users\USERNAME\AppData\Local\Microsoft\Outlook" Delete and clear all files located in the " Outlook " folder so that it is empty. Open shared folder(s) - Outlook 2010 In the Add Mailbox box enter the name of the Cannot expand folder' or if you simply cannot see a sub-folder when. Whenever she tried to expand its folder list, she would get the following error:. Auto-mapping shared mailboxes in Exchange 2010 with Outlook 2010 and Outlook 2007 Steve Goodman / August 31, 2010 If you've read the Exchange Team Blog's announcement for SP1 you may have noticed one of the new features mentioned that isn't so widely publicised:. As a result of the migration of Western Mail (Convergence) to Office 365 and in preparation for the eventual decommissioning of the legacy email platform, WTS has frozen email quotas and will no longer accept requests for additional capacity effective April 1, 2016. The information store could not be opened. The file … is in use and cannot be accessed. Tag: Cannot expand the folder. You can verify that an email you sent is delivered or read by requesting a delivery or read receipt in the Microsoft Outlook 2019 or 2016 email client. ” 3 Possible causes. Users can't view free/busy information for the shared mailbox. " There may be a few variations of this message depending on which Outlook version you use. However, only the Inbox folder is visible, and the alternative to create a folder is grayed out. Unfortunately, it's not possible to search for folders and when you search for contents of a folder, Outlook doesn't show the folder path in the search dialog, only the name of the folder the item is in. You may wish to organize your mail into folders for each project you are working on or all messages from your boss in one folder. ext') in the 'Mail Foders' list on the left of the screen and click 'IMAP Folders' For Outlook 2003 or 2007. This guide will show you how to access a public folder in Outlook Web App 2016. To check your permissions to a particular Outlook folder, you must have a Microsoft Exchange Server email account. Therefore turning off caching mode for either the primary mailbox or just the shared mailbox is another fix for this issue. Stellar Converter for OST is recommended software to perform outlook OST repair. Quit all mail-enabled applications, and then use the Inbox Repair Tool. The Set Of Folders Cannot Be Opened Outlook 2010 mehmetgl Dec 1, 2015 at 1:07 UTC 1st Post I had the same problem. Microsoft Exchange is not available. Set Outlook contact FullName to FN as fallback if N is missing in vcard. Tag: Cannot expand the folder. Open shared folder(s) - Outlook 2010 In the Add Mailbox box enter the name of the Cannot expand folder' or if you simply cannot see a sub-folder when. Hi I am looking for script which help to fetch the data of shared mailbox who have and what kind of access on shared mailbox even shared mailbox name. I noticed that it is mostly happening to users running Windows 10 w/Outlook 2016, Windows 7/8 w/Outlook 2016. These are really. Microsoft Outlook cannot expand the folder. The set of folders cannot be open is one of those errors, and it will prevent you from starting Outlook. With Outlook, you can export out folders at will. One of the most essential part of a. Double-click the mailbox to open it, and display the shared folder. This project was initially started in 2015 as a master thesis project at the University of. When they try to expand a shared mailbox from their folder list in Outlook, they. Users can't send mail to the shared mailbox. The set of folders cannot be opened. • Microsoft has removed the ability to see and use shared Contacts in OWA. Delegate subfolder permissions in Outlook. You can also set on Folder visible option of the secondary Outlook mailbox inserted in your existing Outlook account. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. Messages Moved into a. This works fine except that users with Reviewer permission cannot add the new Contacts folders to their address book – the option to do this is not there as it was for. These errors occur because Outlook 2016 for Windows doesn't support connections to Exchange Server 2007 and earlier. John December 7, 2011 December 6, 2011 2 Comments on When viewing Public Folders in Outlook you recieve the following error, Cannot expand the folder. Example: service. The attempt to log on Microsoft Exchange has failed. To open folder in Outlook 2007 and Outlook 2010/2013/2016/2019 (if there is no Autodiscover): Outlook 2010/2013/2016/2019. I did so by adding a MX record in sth that host my domain, because Office 365 recommend it. Request Receipts when Sending Single Message. Microsoft has published the Inbox Repair tool, Scanpst. This works in most cases, where the issue is originated due to a system corruption. Before a user can access a shared folder, the sharer needs to set the "Folder visible" permissions on the parent folders of the shared folder. Unable to expand Exchange 2010 public folders from an Exchange 2016 hosted mailbox with Outlook 2016 Problem You’ve used the following TechNet article to allow Exchange 2016 mailboxes to access your Exchange 2010 public folders during a migration:. ost is not an offline folder file. The set of folders cannot be opened. About Rajan Singh. Trying to start Microsoft Outlook can be quite a task if you keep getting the following. In this scenario, you experience one or more of the following issues: Users can't open the shared mailbox in Outlook. You specify values for this parameter by using the syntax: :. Here's a 4-step plan to managing that size and getting it back under control. The set of folders cannot be opened. Give the profile a name and select OK. The set of folders could not be opened. The same thing goes for the Tasks folder. If you are the admin, follow these steps: Sign into Office 365 and select admin. Now that everything is staged in OWA to expose the shared mailbox, we can move on to configuring the mobile OWA App. Odd another computer in Outlook 2002 or in Outlook 2003 Start Outlook. In the Outlook start and exit section on the right, click the "Browse" button to the right of the "Start Outlook in this folder" box. I have tried recreating the Exchange account also, just in case this was the issue. I have set up folders inside outlook. The Microsoft Exchange Server computer is not available. Introducing Symantec Enterprise Vault 7 About Virtual Vault for Outlook users. It works with all versions of. This was a new Outlook 2016 installation on a MacBook Pro. File access is denied. Personal folders are often the main cause of many problems related to Outlook. Try closing messages you have opened or removing attachments and images from unsent messages you are composing. Outlook 2016 - The set of folders cannot be opened Hi, I've updated to Oulook 2016 and I cannot access the additional mailboxes I had configured (all shared folders). Advanced, Add the additional mailbox to be opened, then OK, next, finish and OK. Here is a very good article. The other day a user was having problems accessing a meeting room's mailbox in Outlook. Outlook should remember which folders were expanded or collapsed when you closed Outlook and should also start with this folder state again. A workaround is to set up a shared mailbox On-Premises, and then use this shared mailbox as the mailbox for "Send As" permissions. The only thing I did today is replacing the SSL Certificate. Resolution: a user who shared this folder needs to grant you Folder Visible permission on all parent folders. Everything will seem fine. But I'm waiting for confirmation from Microsoft. I was able to slide it to the left, making it smaller (minimized view) but wasn't able to expand it right so I could read everything. Unable to expand Exchange 2010 public folders from an Exchange 2016 hosted mailbox with Outlook 2016 Problem You've used the following TechNet article to allow Exchange 2016 mailboxes to access your Exchange 2010 public folders during a migration:. Due to this, the folder will appear with a gray circle and a minus sign, indicating that it cannot be synced. To check your permissions to a particular Outlook folder, you must have a Microsoft Exchange Server email account. Oddly enough, that same user is able any more commands. It would be impossible to determine if this is a Microsoft or Apple problem, I'd bet my last dollar each of them blames the other. "The set of folders cannot be opened. A workaround is to set up a shared mailbox On-Premises, and then use this shared mailbox as the mailbox for "Send As" permissions. There must be some sort of memory limitation that causes this problem. PST files into Outlook on the computer not connected to the Internet. When viewing Public Folders in Outlook you recieve the following error, Cannot expand the folder. Move your e-mail out of Outlook and into the folders of your choice Export the contents of an Outlook folder via the Import and Export wizard. ost has reached maximum size. ) have been emptied or deleted. I'm using Outlook 2016 for this tutorial, but the steps are exactly the same in Outlook 2013 and Outlook 2010!. Aftere two or three days, my moved e-mails disappear. On October 28, 2016, 11 days before the presidential election, Comey sent a letter to Congress announcing the discovery of emails that “appear[ed] to be pertinent” to the. The macro is also invoked when new mail arrives, but message lists for commands executed from the macro only include newly arrived messages in that case. How to tackle Outlook errors saying ‘Cannot move the Items’ MS Outlook has become an inevitable part of work routine for majority of professionals. The information store could not be opened. When one of our users opens Outlook 2010 they receive the message: "Cannot open your default email folder. The mailbox is added to your Folders list. The attempt to log on to microsoft exchange has failed. Select any folder from any account and click the "OK" button. ” “Unable to expand the folder. "The set of folders cannot be opened. This is the main reason why I use Outlook in Cached Exchange Mode, as it enables me to search the Public Folders with Windows Desktop Search. Not having Public Folders sounds good to us, so we moved a number of Contacts folders from under Public Folders to a shared mailbox and set the proper permissions on them. How to Make an Outlook Mail Folder When you want to store mail in a place other than the main Inbox, learn how to create folders in Outlook. Click to clear the Download shared folders check box. The set of folders could not be opened. - Tooltip with link destination is shown when hovering over link in message. You must connect to Exchange w/ current profile before you can sync folders w/ your Outlook data file' Ask Question Asked 8 years, 11 months ago. com which needs to open a shared mailbox on an Exchange 2010 server part of Echange org b. When I give a user full access to the shared mailbox, it appears in the sidebar in about 5-10 minutes. Then tap on the shared mailbox and select Delete Account. The set of folders can't be opened issue using few simple steps. Hi All, i scratched a hole in my head on this one! we have exchange 2013 and a mixture of outlook 2007, 2010 and 2013. Either there are network problems or the Exchange server is down for maintenance. Close any application that is using the file, and then try again. I tried everything that was available online and the only solution that worked for me was to have only one Exchange account active at a time. Some key features of this product is the complete conversion of all your mailbox items from. The set of folders cannot be opened. Then try adding the mailbox in outlook. Restart Outlook. Once MRS considers the move to be finished (the status shown by Get-PublicFolderMigrationRequest is “Complete”), you can validate that the data has been moved to the new public folder mailboxes by connecting to one of them with a test mailbox. the server is not available. With the growing number of email items every day, the Outlook data files tend to grow in size considerably. How to Make an Outlook Mail Folder When you want to store mail in a place other than the main Inbox, learn how to create folders in Outlook. The information store could not be. The information store could not be opened. I tried everything that was available online and the only solution that worked for me was to have only one Exchange account active at a time. Before going through the steps listed below, make sure that you are not running any back up software's that is supposed to backup the data file, because if the file is in. Problems within OST files can result in errors like 'the file is in use and cannot be accessed'. We use this ZeroConfigExchange configuration, and indeed the first time users launch Outlook it opens directly to their mailbox bypassing the wizard and. " There may be a few variations of this message depending on which Outlook version you use. Sharing worked on both of these folders initially. The Staff Mail service will allow you to configure shared mailboxes, for example you might want to have [email protected] So as you can see, granting read-only access to specific mailbox folders is quite simple, with just a little extra work required (or a script like the one above) to apply the permissions to all existing mailbox folders. The operation failed''. Environment: Exchange 2010 – RU1 – Single Box ( All Roles ) Windows 2008 R2 Outlook 2003 Service Pack 3 Clients Issue: During normal working hours users randomly was unable to access their mailboxes when they launched their Outlook client. Microsoft Outlook. Network problems are preventing connection to Microsoft Exchange. It has become a ubiquitous part of daily life since it became widespread in the mid-1990s. com) could be specified (or perhaps defaulting to your own). I've setup a shared mailbox on our Exchange 2010/SBS2011 server. There must be some sort of memory limitation that causes this problem. Outlook PST Repair Tool. I set up my DNS management to Office365. Add("X-AnchorMailbox", targetSmtp); I cannot find a way to have EWS Impersonation only access specific folders:. Microsoft exchange is not available. But you can organize your messages into a hierarchical folder system and adjust it as your needs change. Users can access the full hierarchy of public folders in Outlook, which makes easier to access the content on it. This works fine except that users with Reviewer permission cannot add the new Contacts folders to their address book – the option to do this is not there as it was for. The Amazon. Delegate subfolder permissions in Outlook. " your "Cannot open the Outlook window. Advanced, Add the additional mailbox to be opened, then OK, next, finish and OK. Move the Navigation pane scroll bar until the Public Folders section and visible. Depending on how you set-up your Mail App, your preferences for Mail might look different as they set back to default. You can expand or collapse the shared mailbox folders like you can your with your primary. Problem: When trying to add a single shared mailbox to Outlook I was getting the generic message. Your server administrator has limited the number of items you can open simultaneously. Quit one or more programs, and try again. The set of folders cannot be opened. This can also occur when the Outlook auto mapping feature tries to automatically open another mailbox to which user has Full Mailbox Permissions, but the target mailbox has the mentioned problem with non-existing users on the permission list. I have Full Access and SendAs rights on shared mailboxes (2 of them). Tag: Cannot expand the folder. RESOLUTION. Trying to start Microsoft Outlook can be quite a task if you keep getting the following. Click Next, click Finish, and then click Close. Nor sent items, junk emails, or RSS feeds. You can switch among these different types Outlook folders easily inside the folder list view in the Navigation Pane. The solution. HttpHeaders. Cannot start Microsoft Office Outlook. The Set Of Folders Cannot Be Opened’’ Microsoft Outlook lets you connect with partner applications and services for example PayPal, Uber, Evernote, and Skype which can cause issues. the server is not available. Microsoft Exchange is not available. Outlook PST Repair Tool. I have tried a few other options, but no luck. Back to the top To access the shared folder from another computer in Outlook 2002 or in Outlook 2003 Start Outlook. Note: If there are no Spam emails in your Sent Folder, but you are still receiving MAILER-DAEMON messages, and your Contacts are receiving messages that you didn't send, your account most likely been spoofed. Office Outlook will not open personal folders or personal folders do not show up in Outlook. Problems within OST files can result in errors like 'the file is in use and cannot be accessed'. Either there are network problems or the exchange computer is down for maintenance Delays or errors when configuring user profiles, accessing a shared mailbox, room mailbox, public folder or shared calendar from the Outlook client. Users can't send mail to the shared mailbox. Cannot Open The Outlook Window. Attempts to close the mailbox result in a message that reads: This group of folders is associated with an e-mail account. Exchange users "the set of folders cannot be opened" shared mailboxes to expand the folder, "the set of folders cannot be opened. Your account folders (Sent, Deleted, Spam, Inbox, etc. Here is a very good article. There is a record of attached PSTs in the registry but it appears that it is more a record of PST files that are indexed by Outlook's search, so I'm not sure if clearing out the indexing cache would remove the entries from the registry or not at one point but here are two locations that I have used:. These errors occur because Outlook 2016 for Windows doesn't support connections to Exchange Server 2007 and earlier. Before you use the mailbox, you will need to have an office 365 admin for your company or organization set it up and add you as a member. “Unable to open your default e-mail folders. Either there are network problems or the Exchange server is down for. Outlook doesn't have an option to change the number of recent files but you can set a value in the registry. Microsoft Outlook 2003 / 2007, Microsoft Outlook Express, Windows Mail. I get the following message when trying to open public folders from the outlook client “The set of folders cannot be opened. Delegate subfolder permissions in Outlook. You create a shared mailbox directly in Exchange Online. The Penn State College of Agricultural Sciences offers 17 undergraduate majors, 23 minors, and graduate programs in 18 major areas. To open a shared Outlook folder of another user, do the following steps: In the Outlook menu choose Other users' shared folders option from the CodeTwo Public Folders tab. How to create a 3D Terrain with Google Maps and height maps in Photoshop - 3D Map Generator Terrain - Duration: 20:32. Try closing messages you have opened or removing attachments and images from unsent messages you are composing. The Microsoft Exchange Server computer is not available. Then when they try to get into a mailbox that they have full permissions to (that is also in the cloud), they get a pop-up that says "Cannot expand the folder. The set of folders could not be opened. Oddly enough, that same user is able any more commands. You must connect to Exchange w/ current profile before you can sync folders w/ your Outlook data file' Ask Question Asked 8 years, 11 months ago. In Outlook 2003 and 2007, you'll set this in Tools, Options, Other tab, Advanced - select the start up folder at the very top of the dialog. Odd another computer in Outlook 2002 or in Outlook 2003 Start Outlook. Everything will seem fine. Refer to this article for step by step instructions. Users will be working in Outlook 2016. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook Help. - Tooltip with link destination is shown when hovering over link in message. The set of folders cannot be opened. The shared mailbox displays in your Folder list in Outlook Web App. Tag: Cannot expand the folder. pst file and drag the items from Lost and Found folder to it. in the Documents\\Outlook Files folder. • Only default mail folders (Inbox, Sent Items, Drafts, etc. Or one of these folders for Outlook 2003 and earlier (thanks to Mike in the comments): C:\Program Files\Common Files\System\Mapi\1033 C:\Program Files\Common Files\System\MSMAPI\1033 Once you open up the utility, you'll have to find the location of your PST file by clicking the Browse button. Sometimes, particularily after a large import from another account such as Gmail or an IMAP-based account, the custom view settings hide the emails from view. The set of folders could not be opened. The set of folders can't be opened issue using few simple steps. Some shared mailboxes are causing "random" troubles. In the Outlook start and exit section on the right, click the "Browse" button to the right of the "Start Outlook in this folder" box. This works in most cases, where the issue is originated due to a system corruption. You can configure Outlook 2013 so it defaults to searching in the folders of your choice. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. Your server administrator has limited the number of items you can open simultaneously. Once the folder permissions are set, the person who the folders are shared with needs to add the mailbox to their profile, as a secondary mailbox. The operation failed''. The following box will open, where you can set up your outlook. folder-hook: When a folder is opened and this variable is set, the macro corresponding to the value of this variable is executed. How to Create Folders in Outlook in 30 Seconds Stop shuffling around trying to find that old email you're looking for. To see the calendar of the mailbox you’ve added, click the calendar icon at the bottom of the screen. Many users use Outlook as their preferred email client, but sometimes certain errors can appear in Outlook. You likely need to authenticate with the lock icon to change the permissions in your case. You have the following (simplified) mailbox structure; Mailbox-Inbox -Sub folder. Tag: Cannot expand the folder. pst file and drag the items from Lost and Found folder to it. Just had the following case. Is each subfolder considered a public folder mailbox or is each main folder a mailbox that includes all of the subfolders? I’m planning to migrate about 50 users and their public folders to Office 465 in the next month. The set of folders cannot be opened. Click to learn more. The Items that cannot be repaired will be missing from the Lost and Found folder 10. com address to the uncooperative mailbox and that did not help. To remove a shared mailbox, go to Settings > Accounts. If you are suffering from this error, now read on to learn how to cope with it perfectly. “Unable to open your default e-mail folders. However the delete option is not available for this folder and Outlook 2016 has imported all my contacts into a new folder leaving the default folder empty. And you cannot customize the Subject line. Click on the Add Account link to open the following wizard and fill in the. Supported Outlook versions are 2019, 2016, 2013, 2010 and 2007. When Outlook is started, it fails to open and a message box is displayed which says: Cannot start Microsoft Office Outlook. You can find your recovered items in the Lost and Found folder. Cannot open the Outlook window. "Unable to expand the folder. I see that office 365 allows 1,000 public folders with a 50GB limit to the mailbox and a combined total of 50TB. The set of folders cannot be opened. - Tips #3 "cannot open the Outlook window. The information store could not be opened. Your server administrator has limited the number of items you can open simultaneously. When viewing Public Folders in Outlook you recieve the following error, Cannot expand the folder. How to tackle Outlook errors saying ‘Cannot move the Items’ MS Outlook has become an inevitable part of work routine for majority of professionals. But in saying this, I am totally in the dark as to what you have in front of you which is why I recommend looking for support from Microsoft. Recently a user in our forum asked how to add a second mailbox to their Outlook 2007 Client. " usually indicates that the outlook data file, where outlook has all the information stored cannot be opened. Double-click the mailbox to open it, and display the shared folder. “The set of folders cannot be opened. Click on Querey; Select all folders from the list and click 'Subscribe' Click 'OK'. Now any e-mails sent from that shared mailbox (again, when using SendAs permissions) will go into the Sent Items folder of the shared mailbox. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. How to Find Folder Paths in Outlook Mailboxes We receive a lot of questions asking how to search for folders or get folder paths in Outlook. Users can access the full hierarchy of public folders in Outlook, which makes easier to access the content on it. But keep in mind that if a file or folder is in a protected state, say in a private user folder, or behind a locked drive, or encrypted with something like FileVault, the file will not able to be used by anyone, regardless of permissions set. Sometimes, particularily after a large import from another account such as Gmail or an IMAP-based account, the custom view settings hide the emails from view. It seems the problem with Microsoft Office Outlook is with your network connection. I've setup a shared mailbox on our Exchange 2010/SBS2011 server. Try closing messages you have opened or removing attachments and images from unsent messages you are composing. It should be set to be set to the mailbox being accessed with the exception of when streaming notifications are being done and in that case it should be set to the first mailbox in the subscription group. Your account folders (Sent, Deleted, Spam, Inbox, etc. pst is in use and cannot be accessed. Click to clear the Download shared folders check box. My inbox is all there but my sent items all seem to be missing. Open another's calendar or mailbox folders on demand; Add another's mailbox to your Folder List; Overview. The set of folders cannot be opened. In the Add Mailbox dialog box, type the name of the user who owns the mailbox containing the folder you want to share, and click OK. pst file and drag the items from Lost and Found folder to it. - Create an event from e-mail messsage. To access the shared folder from another computer in Outlook 2002 or in Outlook 2003. When one of our users opens Outlook 2010 they receive the message: "Cannot open your default email folder. ost data files When Outlook has problems opening or items are. The Items that cannot be repaired will be missing from the Lost and Found folder 10. When they try to expand a shared mailbox from their folder list in Outlook, they. sartini · 11 years ago The problem I am experiencing lately is that when I add additional mailboxes to my Outlook, I can't seem to. You must remove all other Exchange accounts before removing the primary account. Nothing was checked. Instructions in this article apply to Outlook 2019, Outlook 2016, Outlook 2013, Outlook 2010, and Outlook. Hi All, i scratched a hole in my head on this one! we have exchange 2013 and a mixture of outlook 2007, 2010 and 2013. The set of folders cannot be opened. On the Select Folders dialog box, all your accounts are listed with their respective folders under them. Solution: To use Outlook 2016 with an Exchange 2007 resource, you can:. When they try to open the folder they receive the error: "Cannot expand the folder" and more specific: "Cannot display the folder. Odd another computer in Outlook 2002 or in Outlook 2003 Start Outlook. In such consequences or to overawe the concerns faced using scanpst. Click View or change existing e-mail accounts, and then click Next. If your server is running Microsoft Exchange and your computer is connected to your server maybe via local area network, check your network for unplugged or loose cables. " My workstation at home behaves the same as my laptop; it's running Office 2016. This mailbox was a big mailbox with archive mailbox on Exchange 2013 in a hybrid setup. Many users use Outlook as their preferred email client, but sometimes certain errors can appear in Outlook. 2) Rename the Offline Outlook Data File (. I've added some users as Full permission-users on this mailbox, and when they open Outlook/login to OWA the mailbox is automatically opened. If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This may take anywhere from 10 minutes to over an hour, depending on the number of Outlook files you have. Aden on July 25, 2016 at 3:45 am Get-MailboxPermission | where {!$_. I tried adding an @defaultdomain. Cannot open the Outlook window. SOLUTION: Login to the Office 365 Exchange Admin center. Set with SAM the sender and the folder folder for sent items with the help of rules. - delete/add permissions to the shared usermailbox - Recreate OST file - start Outlook in safe mode - Repair Office 2016+ - Reinstall Office 2016+ - Create New profile - converting the user mailbox to shared mailbox type - Add permission to another shared mailbox and/or user mailbox in exhange. I have set up folders inside outlook. A workaround is to set up a shared mailbox On-Premises, and then use this shared mailbox as the mailbox for "Send As" permissions. Office Outlook will not open personal folders or personal folders do not show up in Outlook. Solution: To use Outlook 2016 with an Exchange 2007 resource, you can:. It's got Windows 7 and I am using Office 2010 at the moment.